Privacy Policy

1. Introduction

At B2B Industrial Direct ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal and business information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our real-time interactive proofing tools, or submit quote requests.

2. Information We Collect

We collect information necessary to facilitate business-to-business (B2B) manufacturing quotes, custom proofing, and order fulfillment:

• Business Contact Information: Name, company name, corporate email address, phone number, and shipping/billing addresses provided when requesting a quote or contacting sales.
• Custom Specification & Technical Data: Custom engraving text, vector files, dimensions, material selections, and mounting preferences submitted via our interactive proofing configuration tools.
• Automated Usage Data: IP address, browser type, operating system, referring URLs, and website interactions collected via cookies and analytics software to optimize site performance and pSEO landing pages.

3. How We Use Your Information

We use the collected information exclusively for legitimate business purposes:

• Generating accurate B2B manufacturing quotes and instant digital proofs.
• Processing engineering orders, manufacturing tags/nameplates, and arranging global freight logistics.
• Communicating technical design revisions, production updates, or customer service inquiries.
• Improving our website functionality, CAD rendering performance, and technical specifications catalog.

4. Intellectual Property & File Protection

We understand that custom nameplates and tags often involve proprietary industrial design specs, serial numbers, or schematic branding. All CAD files, artwork, and technical text submitted for proofing or quotes are treated with strict confidentiality and are never shared, sold, or repurposed for third parties.

5. Information Sharing & Third Parties

We do not sell, rent, or trade your business data. We only share information with trusted third-party service providers strictly to perform necessary business operations, including:

• Logistics and international freight carriers (e.g., DHL, FedEx, UPS).
• Secure payment gateways and invoicing platforms.
• Cloud hosting and database infrastructure services under strict data protection agreements.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user session persistence (e.g., saving interactive proof configurations) and analyze traffic patterns (via Google Analytics). You can control cookie preferences directly within your browser settings.

7. Your Rights (GDPR & CCPA)

Depending on your jurisdiction, you have rights regarding your personal data, including the right to request access to, correction of, or deletion of your corporate contact information stored in our systems.